On first contact with your web portal, technicians download the client application, which provides a personal console for adding connections, running on-demand support sessions, and accessing agent-installed systems. This is a versatile feature, as users can be removed from a team, perhaps when a project ends, and assigned to a new one without having to change access permissions on each device. Licenses are required for each user, invitations to join are sent from the portal, and access security can be enforced with SSO (single sign-on).Īdmins add selected users to teams and create access groups that contain the devices they can see. The Teams feature in Connect Professional allows administrators to organize support staff into groups where each can access specific sets of devices with the agent installed.
Each costs an additional £13, and the apps are currently not available to connect remotely to target mobile devices.
REMOTIX WINDOWS BACKUP PORTABLE
On-demand and unattended access to Windows, macOS, and Linux systems, also known as targets, are provisioned respectively by a lightweight, quick-assist portable application and agent.Īcronis also offers client apps (formerly Remotix) for iOS and Android devices so technicians can provide support anywhere. Acronis Cyber Protect Connect pricing looks good: the high-end professional version in review costs £72 per year per technician, with unlimited concurrent sessions.Ĭonnect features an account management web portal and client console applications for technicians to provide remote support.
Best known for excellent Cyber Protect endpoint protection and backup products, Acronis is betting on the remote support market with this cloud-hosted package.
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